Effective Date: May 15, 2025

1. Service Cancellation

• Customer-Initiated Cancellations:

  • Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund, excluding any non-refundable convenience fees.

  • Cancellations made within 24 hours of the scheduled service time are non-refundable.

• Prosadda-Initiated Cancellations:

  • If Prosadda cancels a service due to unforeseen circumstances, customers will receive a full refund, including any convenience fees.

2. Refund Eligibility

• Unused Services:

  • Refunds are applicable only for services that have not been rendered.

• Discounted Services:

  • Services purchased at a discounted rate are non-refundable.

• Third-Party Services:

  • Prosadda does not issue refunds for services booked through third-party platforms or partners.

3. Refund Process

• Requesting a Refund:

  • To initiate a refund, contact our customer support with your order details and reason for cancellation.

• Processing Time:

  • Approved refunds will be processed within 7 business days and credited to the original payment method.

• Shipping Costs:

  • Any associated shipping or convenience fees are non-refundable.

4. Conditions for Refund

• Service Condition:

  • Services must be canceled in accordance with the timelines mentioned above to qualify for a refund.

• Documentation:

  • Proof of purchase and cancellation request may be required to process the refund.

5. Exceptions

• Force Majeure:

  • Prosadda is not liable for cancellations due to events beyond our control, such as natural disasters, strikes, or government restrictions.

• Policy Updates:

  • Prosadda reserves the right to modify this policy at any time. Changes will be communicated via our website or official channels.

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