At Prosadda, we aim to ensure every customer has a smooth and satisfactory experience. While most of our offerings are services (cleaning and pest control), we also provide add-on products and prepaid service packages. This Return Policy applies only to items or packages eligible for return.
1. Return Eligibility
You may request a return if:
You purchased a physical product (e.g., cleaning supplies, consumables) from Prosadda and it is unused, unopened, and in original packaging.
You purchased a prepaid service package and have not used any service included in that package.
Returns are not accepted for:
Services already delivered or partially delivered
Opened, used, or damaged physical products
Discounted / promotional items
Customized service packages
2. Return Window
You can request a return within 7 days of receiving your product or purchasing a prepaid package.
Beyond 7 days, returns cannot be accepted.
3. Return Process
To initiate a return:
Email us at support@prosadda.com
Provide:
Your name
Order number / invoice
Reason for return
Photos of the product (for physical items)
Our team will respond within 2–3 business days with approval or further instructions.
4. Refund for Returned Items
Once the return is approved and the product is verified by our team:
Refunds will be issued to the original payment method
Processing may take 7–14 business days depending on your bank/payment provider
For prepaid packages, refunds will be pro-rated after deducting payment gateway/processing charges (if applicable)
5. Return Pickup / Delivery
For eligible physical products, Prosadda will arrange pickup if available in your area.
In some cases, customers may need to ship the item back to our warehouse. Return shipping charges may apply unless the return is due to a Prosadda error (wrong product, damaged in transit, etc.)
6. Non-Returnable Scenarios
Returns will not be accepted if:
The product shows signs of use
Damage occurred after delivery
The product packaging is missing or tampered
The request is made after the 7-day return window
The service package has been partially or fully used
7. Exchange Policy
We currently do not offer direct exchanges.
Customers may return eligible items and place a new order separately if needed.
8. Need Help?
For any questions about returns, refunds, or eligibility, contact our support team:
📧 info@prosadda.com
📞 +917303133245
🌐 www.prosadda.com
